TLDR:
UX design has lost influence due to a focus on process over outcomes, leading to it being sidelined in strategic conversations. The demand for UX specialists led to hiring underqualified individuals, creating misconceptions about the discipline. The concept of user-centered design turned into mere checkbox validation, diminishing trust and effectiveness. To reclaim its voice, UX professionals must engage earlier in the decision-making process, emphasize functional design, and effectively communicate the value of their work.
https://uxdesign.cc/we-built-ux-we-broke-ux-and-now-we-have-to-fix-it-6b1bd4c7c8eb