Microsoft's aggressive renewal tactics for Microsoft 365 Family subscriptions include a 30% price increase without clear communication of this change to subscribers. Users find it challenging to maintain their current plan without forced upgrades to newer features like Copilot, which are hidden behind cancellation processes. The article criticizes Microsoft's lack of transparency and deceptive practices that undermine user trust, urging designers to advocate for ethical design practices that prioritize clarity and user control.
https://uxdesign.cc/the-microsoft-365-renewal-dance-uncovering-deceptive-patterns-1331821dae22