Study analyzes user reactions to AI unpredictability, revealing differing perceptions between technical and non-technical users. Technical users see errors; non-technical users interpret odd outputs as signs of AI autonomy, leading to anxiety. This “uncanny valley” in AI behavior affects user trust. Recommendations for UX design include accommodating varying user mental models, improving error handling, and ensuring transparency. Future research should explore cultural impacts and long-term user interactions with AI systems. Understanding these dynamics is essential for effective human-AI interaction design.
https://uxpsychology.substack.com/p/the-human-response-to-ai-unpredictability